FAQs

How can we help?

Account Questions

Auctions

Can I cancel a bid?
Any bid you place is binding. You cannot cancel or reverse a placed bid. In some cases the right of withdrawal can be used to cancel the purchase after the close of the auction.
What happens when you manually delete winner (winning bid) and want next highest bidder to become winner? Is email automatically sent?
When current highest bidder does not pay and you delete winning bid,  automatically a mail will be sent to the next highest bidder / winner. You can also contact manually the next highest bidder / winner and send auction url where they can see pay now button and make payment.
What happens if winner does not want to pay for auction?
You can delete that winning bid and next highest bidder will be winner and will see pay now button for auction. There is auto relist option that can relist auction.
What can I sell
You can sell, Corals, fish and dry goods for the sea aquarium
I have won an auction but don’t want it.
You will need to take up direct contact with the seller. Our policy is if you won the auction you need to pay the seller.

General Questions

Can I cancel a bid?
Any bid you place is binding. You cannot cancel or reverse a placed bid. In some cases the right of withdrawal can be used to cancel the purchase after the close of the auction.
What can I sell
You can sell, Corals, fish and dry goods for the sea aquarium
How can I pay?
It is possible to pay via Paypall or Ideal. The last one is only available in the Netherlands

Pre-sales Questions

What is included in the auction price?
This is only the buying price including VAT. All other charges if applicable are excluding. To find these charges please check the seller store policy.
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